Shipping policy

 

Shipping costs

Shipping costs vary according to the total amount of the items in the cart and are calculated automatically during the purchase process. All parcels travel insured and the courier is chosen automatically based on the destination to be reached.

Shipping abroad.

For all purchases from countries outside the European community, any import customs fees will be charged to the recipient. Vacuum Tubes Treasures has no control over import customs duties which may vary from country to country, therefore please contact the customs of your country to check import costs.

Transport damage

We pay particular attention to the packaging to protect the goods during transport. In the unlikely event that a package with obvious signs of damage is delivered by the carrier, you are kindly requested to accept it after checking the integrity of the contents, exhibiting the specific description of the damage found in writing with certain and not generic reservations on the waybill. Claims will not be accepted for goods arrived damaged after you have accepted the collection. The customer must report any incident using the dedicated Customer Service page no later than 24 hours after delivery. We will contact you immediately to resolve the issue. ATTENTION!!!!! AFTER 24 HOURS FROM THE DELIVERY OF THE GOODS, IT WILL NO LONGER BE POSSIBLE TO ACTIVATE THE INSURANCE SERVICE AND WE WILL BE IMPOSSIBLE TO ACCEPT THE RETURN OF THE PURCHASED GOODS. In the event of non-compliance or apparent damage, the customer can refuse the delivery and fill in the form indicating the problem encountered. Return the package to the carrier. The shipping costs for the return of the goods, in this case, will be borne by us.