Refund Policy
Warranty
All the products that can be purchased on Vacuum Tubes Treasures are covered by a guarantee, as governed by Legislative Decree no. 206/2005 (Consumer Code) and by the Civil Code, in the part dedicated to the sales contract, to articles 1490 and following.
What is the guarantee.
The guarantee means the commitment assumed by Vacuum Tubes Treasures towards the customer to repair or replace free of charge and within a reasonable time the products or the components of the appliances which present defects of conformity in the manufacturing or in the materials. Should the repair or replacement of the goods prove excessively expensive or problematic, the customer can obtain a reduction in the price or termination of the contract. To determine the amount of the price reduction or the sum to which the customer is entitled in these cases, the use that has been made of the product is taken into account.
Remember that minor defects, for which it is not possible or excessively expensive to proceed with repair or replacement, do not give the right to terminate the contract.
If the product you have purchased is defective, contact us immediately, in order to find the solution that best suits your needs.
Different customers, different ways to exercise the guarantee.
For consumers - i.e. for "natural persons acting for purposes unrelated to any business or professional activity carried out" (art. 3, paragraph 1, letter a) of Legislative Decree 206/2005) - the guarantee extends to two years following the delivery of the goods. For second-hand products, the guarantee is one year.
To exercise your right, you must notify us of the lack of conformity you have found within and no later than 60 (sixty) days from its discovery.
For the first six months after delivery of the product, it is assumed that the lack of conformity found existed from the origin, therefore the application of the guarantee is automatic. From the seventh month, until the expiry of the two years, however, the lack of conformity must be demonstrated with a special appraisal at your expense.
The consumer, in any case, is the holder of the rights provided for by the Consumer Code in articles 128 – 135, which are not modified by this guarantee.
On the other hand, those who purchase a product on Vacuum Tubes Treasures for purposes related to their business or professional activity - therefore communicating the VAT number and the data of their business - will be subject to the provisions of the Civil Code on the matter of sales contracts, in articles 1490 et seq.
The guarantee therefore extends to 12 (twelve) months following the delivery of the goods, while the communication of the lack of conformity must be made within 8 (eight) days of discovery.
In any case, whether you are a consumer, a company or a professional, you must communicate the lack of conformity you have found to: Vacuum Tubes Treasures by Tiziano Di Natale Via Trento n. 48 - 64011 - Alba Adriatica - TE - Fiscal code: DNTTZN73R27Z133P - VAT number: 02113940676 - Telephone: +39 328 7341456 - Mail: vacuumtubestreasures@gmail.com
The guarantee will be recognized by presenting the original purchase invoice or sales document.
The warranty does not cover:
Accidental damage or damage caused by loss, non-use of the product, tampering, normal wear and tear, or loss of information made available to the customer upon sale.
· Damages that may, directly or indirectly, be caused to people, things or animals as a consequence of the non-observance of the prescriptions indicated in the appropriate operating booklets and concerning, especially, the warnings regarding the installation, use and maintenance of the product. For such damages Vacuum Tubes Treasures declines any kind of responsibility.
· Damage caused by negligence, incorrect use and installation and not compliant with the warnings and indications given in the instruction or installation manual; damage from misuse, abuse, deterioration, lightning, atmospheric phenomena, overvoltages and overcurrents, insufficient or irregular power supply, adaptation or modification, nor damage caused by incorrect use or in contradiction with technical measures and safety requirements in the country where the device is used
· Damages or malfunctions deriving from replacements or repairs carried out directly by the customer or by third parties, using parts that are not authorized by the relative manufacturers or that do not comply with the appropriate safety and quality measures.
· Consumable parts subject to normal wear and tear, such as bulbs, lamps, batteries, etc.
Right of Withdrawal
Purchases made on the Vacuum Tubes Treasures website are governed by the Italian legislation on distance contracts and purchases away from business premises, which you can find in Legislative Decree no. 206/2005, better known as the Consumer Code.
We undertake to refund the full amount as soon as possible and in any case within the legal term of 14 (fourteen) days from the date on which we receive the goods back.
The consumer has the right to withdraw from the contract, without giving reasons, within 14 days. The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us (insert name, geographical address and, if available, telephone number and e-mail address) of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, fax or email). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal.
If the customer withdraws from this contract, all payments he has made to us will be refunded, including delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
These refunds will be made using the same means of payment you used for the initial transaction, unless expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement. The refund may be suspended until receipt of the goods or until the consumer demonstrates that he has sent the goods back, whichever is the earlier.
Shipping address: Vacuum Tubes Treasures by Tiziano Di Natale - Via Trento n. 48 - 64011 - Alba Adriatica (TE) - Tel. +39 328 7341456, without unjustified delays and in any case within 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you return the goods before the 14-day period has expired.
"The costs of returning the goods will be at your expense.", The consumer is responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish their nature.
In these cases, however, we always advise you to contact us, to provide you with further information and to find together the best solution for returning the goods, also through our couriers.
Sources: Art. 49 paragraph 1 h), paragraph 4 and 5; art. 22 paragraph 1 e) Consumer Code; Annex A, Legislative Decree21/2014 amending the Consumer Code
Consumer or non-consumer?
The protection of the Consumer Code applies to consumers or users, i.e. to "natural persons who act for purposes unrelated to any business or professional activity carried out" (Article 3, paragraph 1, letter a) of Legislative Decree 206/2005). The right of withdrawal as presented here, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial and/or professional activity. Purchases made by resellers or by persons who in any capacity purchase for resale to third parties are also excluded.
And if we made a mistake?
In the event that you have received an item you did not want due to our mistake, the right of withdrawal remains unchanged, but obviously the shipping costs for returning the goods will be at our expense. Contact us to find the simplest and fastest solution.
Products damaged.
Should you receive damaged goods, notify us within 5 (five) working days via email or telephone, quoting "damaged items" in the subject of the email, or via telephone.
Normative references.
You can find the complete text of the Consumer Code at the following link: http://www.camera.it/parlam/leggi/deleghe/testi/05206dl.htm, in particular in articles 64 - 67, specific to the right of withdrawal of the consumer.
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