Terms and conditions of service
SUPPLY TERMS AND CONDITIONS
In this section, you can find all the information regarding the General Terms and Conditions of the services offered by Vacuum Tubes Treasures. We have divided the subject into several points for easier consultation:
- General Terms of Use
- Warranty
- Right of Withdrawal
- NOS and Used Products
- Invoicing and Tax Regime
1. General Terms of Use
We invite you to read carefully the present General Terms of Use (or “General Conditions”) before using the services of Vacuum Tubes Treasures. By using the services of Vacuum Tubes Treasures and placing an order on our website, you fully accept these General Terms of Use.
The seller of the products on the site vacuumtubestreasures.com is Vacuum Tubes Treasures by Tiziano Di Natale, located at Via Trento, 48 - 64011 - Alba Adriatica (TE) - ITALY, tax code DNTTZN73R27Z133P, VAT number 02113940676, phone +39 328 7341456 (hereinafter referred to as Vacuum Tubes Treasures).
These General Terms and Conditions are governed by the Consumer Code (Legislative Decree No. 206/2005), Section II, Distance Contracts (Articles 50–67), the provisions of the Civil Code regarding sales contracts (Articles 1490 et seq.), and the e-commerce legislation (Legislative Decree No. 70/2003).
Vacuum Tubes Treasures reserves the right to modify these General Terms and Conditions, with prior notice published on the website. In case of changes to the General Terms, the General Terms published on the site at the time the order is placed by the customer will apply.
2. Warranty
All products offered by Vacuum Tubes Treasures are covered by the legal warranty of conformity, as provided by Legislative Decree No. 206/2005 (Consumer Code) and the provisions of the Civil Code regarding sales contracts (Articles 1490 et seq.).
Definition and Scope of Application
The legal warranty of conformity guarantees that the products purchased will be free from conformity defects for a period of two years from the delivery date (one year for used products, including NOS and/or NIB products from private collections).
For vacuum tubes, Vacuum Tubes Treasures offers a specific 6-month warranty from the delivery date. This warranty covers any manufacturing defects that appear during normal use of the product. Defects or damage due to improper use, tampering, normal wear, or inadequate operating conditions are not covered by the warranty.
The warranty includes free repair or replacement of defective products. If the defect is not detected during the inspection, the product will be returned to the customer at their expense.
Alternatively, a partial refund may be considered, taking into account handling and inspection costs. In case of a refund for vacuum tubes with a broken anti-tampering seal, 20% of the refund value will be deducted, as the product is considered used.
Return Costs for Conforming Products
In the event of a product return under the warranty or right of withdrawal, Vacuum Tubes Treasures reserves the right to deduct the cost of the return shipping label from the refund amount if, after careful inspection, no conformity defect is found. This cost will be communicated to the customer prior to the issuance of the refund.
Warranty Limitations
The warranty does not cover minor damages or defects that do not significantly affect the product's use, nor damages resulting from improper use, tampering, normal wear, or inadequate maintenance.
The following are not covered by the warranty:
- Accidental damage or damage resulting from use not in accordance with the manufacturer’s instructions (manufacturer’s datasheet).
- Deterioration due to inadequate operating conditions or maintenance performed by unauthorized personnel.
- Consumables and components subject to normal wear over time, such as vacuum tubes, unless evident manufacturing defects are present at the time of delivery.
3. Right of Withdrawal
Purchases made on the Vacuum Tubes Treasures website are governed by Italian law on distance contracts and off-premises purchases, as provided by Legislative Decree No. 206/2005 (Consumer Code).
Conditions for the Right of Withdrawal
The consumer has the right to withdraw from the contract without providing a reason within 14 days from the day the consumer or a third party, other than the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, the consumer must inform us of their decision via an explicit statement at the following contact details:
Vacuum Tubes Treasures by Tiziano Di Natale
Via Trento n. 48, 64011 Alba Adriatica (TE)
Phone: +39 328 7341456
Email: info@vacuumtubestreasures.com
Limitations to the Right of Withdrawal
The right of withdrawal does not apply to products with a broken anti-tampering seal.
In accordance with Article 59 of the Consumer Code, the right of withdrawal does not apply to sealed goods that have been opened or used after delivery.
NOS or used products cannot be returned unless they are in intact condition, with the security seal applied at the time of shipment.
4. NOS and Used Products
All NOS (New Old Stock) and used products are thoroughly tested before shipping. However, due to their vintage nature, they may show signs of wear, faded labels, or other aesthetic imperfections that do not affect functionality.
The security seal ensures that the product is in conformity with the description provided and in the condition verified before shipment.
Breaking the seal invalidates the right of withdrawal and compromises the possibility of a return.
All tubes are tested to ensure that microphony remains within acceptable limits for optimal use. If you have specific requirements, our team is available to help you choose the most suitable solution.
Warnings for Vintage Products
Since the products sold are vintage and have not been tested according to modern GPSR (General Product Safety Regulation) standards, it is recommended to use them only with equipment that is compatible with vintage tubes, following the appropriate safety precautions.
Vacuum Tubes Treasures does not guarantee the lifespan or performance of vintage products as it would for a new tube. Additionally, storage conditions may present aesthetic variations, such as fading of labels, which do not affect the functionality of the product.
5. Invoicing and Tax Regime
All sales made by Vacuum Tubes Treasures are subject to the following tax conditions:
- Flat-rate tax regime: Transactions are carried out under the Italian flat-rate tax regime, pursuant to Article 1, paragraphs 54-89, of Law 190/2014.
- VAT not applicable (Italy): VAT is not applicable to sales made in Italy, as the business operates under the flat-rate tax regime. Issued invoices do not allow VAT deduction.
Important Links
For more details on the return procedures, we invite you to consult the "Refund Information" section on our website.