Shipping & Returns
Shipping Costs
Shipping costs vary depending on the total amount of the items in the cart and are calculated automatically during the checkout process.
All shipments are fully insured. The courier is automatically selected based on destination, weight, and shipment characteristics.
Shipping Times and Delivery
The indicated delivery times are purely indicative.
Any delays, storage issues, or operational changes made by the carrier (for example during peak periods such as holidays) are not attributable to Vacuum Tubes Treasures.
In such cases, we will nevertheless provide the Customer with all necessary support to open claims or assistance requests with the appointed courier.
International Shipping (Non-EU Countries)
For orders shipped to countries outside the European Union, any customs duties, import taxes, or additional charges are the sole responsibility of the recipient.
Vacuum Tubes Treasures has no control over these costs, which may vary from country to country. Customers are therefore advised to contact their local customs authorities prior to placing an order.
Warranty
All products sold by Vacuum Tubes Treasures are covered by the legal warranty of conformity, in accordance with Italian Legislative Decree No. 206/2005 (Consumer Code) and the Italian Civil Code (Articles 1490 et seq.), under the conditions set out below.
Warranty for Vacuum Tubes
Vacuum tubes, being components subject to wear and of vintage or specialized nature, are covered by a specific warranty of 6 (six) months from the date of delivery.
The warranty covers exclusively proven manufacturing or conformity defects that arise during proper use in accordance with technical specifications.
The warranty does not cover:
- normal wear and tear,
- subjective sound preferences,
- use in incompatible equipment,
- tampering or improper use.
Right of Withdrawal
Purchases made on the Vacuum Tubes Treasures website are governed by Italian regulations on distance contracts (Legislative Decree No. 206/2005).
Consumers have the right to withdraw from the contract within 14 (fourteen) days from the date of receipt of the goods, without providing any reason.
Conditions for Exercising the Right of Withdrawal
The right of withdrawal may be exercised only if:
- the product has not been used,
- the product is returned in its original condition,
- the tamper-evident security seal is intact and not broken.
📌 Returns are not accepted for reasons related to sound preference, tube rolling, or subjective audio evaluation.
As with a music recording, a vacuum tube cannot be returned simply because its sound does not match personal taste.
Effects of Withdrawal
In the event of a valid withdrawal:
- all payments received, including standard shipping costs, will be refunded,
- refunds will be issued within 14 days from receipt of the returned goods,
- the refund may be withheld until the goods have been received and inspected.
Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.
Return Shipping Costs
Return shipping costs are borne by the Customer, except in cases of:
- verified defective products,
- errors attributable to Vacuum Tubes Treasures.
In such cases, return shipping costs will be fully covered by us.
Damaged or Incorrect Items
If the Customer receives a damaged or incorrect item, it must be reported within 5 (five) working days from delivery, by email or telephone, clearly stating the issue.
Uncollected Parcels, Storage, and International Shipments
It is the Customer’s responsibility to monitor the shipment and promptly arrange for collection or customs clearance.
Any costs, delays, or losses resulting from:
- failure to collect the parcel,
- prolonged storage,
- abandonment of the parcel at customs,
do not entitle the Customer to any refund.
For further details, Customers are invited to consult the “Terms and Conditions” and “Refund Policy” sections of our website, or to contact us before placing an order.
Vacuum Tubes Treasures
www.vtt.store | www.vacuumtubestreasures.com
📧 info@vacuumtubestreasures.com